PhotoOmni
Refund Policy
A straightforward promise: if a PhotoOmni photo is rejected for a photo-related issue we caused, request a refund within 30 days and we will refund 100% of your order.
Our 30-day refund guarantee
If a passport, visa, ID, or other document photo prepared by PhotoOmni is rejected because of a photo-related issue caused by our service, we will refund 100% of the amount you paid for that order. Submit your refund request within 30 calendar days of receiving your final photo.
When a refund is covered
The guarantee covers rejections caused by a defect in the final PhotoOmni photo, such as an incorrect size, background, crop, positioning, or other photo-compliance issue that our service was responsible for. Final acceptance always rests with the receiving agency, but a rejection alone does not reduce your right to ask us to review it.
How to request a refund
Email [email protected] within the 30-day period. Please include your order number, the email used for the order, and a copy or screenshot of the rejection notice that explains why the photo was declined. This helps us verify the order and assess the issue quickly.
Our review and refund process
We will review the final delivered photo and the rejection details. When the rejection is covered by this policy, we will issue a full refund to the original payment method. The time for the refund to appear depends on your payment provider.
What is not covered
This policy does not cover rejections caused by information in your application, a mismatched document type selected by you, changes to requirements after delivery, special requirements that were not provided to us, or problems already present in the source photo that were not caused by PhotoOmni's final preparation. It also does not cover travel, application, printing, or other third-party costs.
Questions
If you are unsure whether a rejection is covered, contact us before the 30-day deadline. We will review the details of your order and let you know how we can help.
Contact support
For a refund request or any question about this policy, email [email protected].